The Red Fox Group is committed to providing quality services to our clients and this policy outlines our ongoing obligations to clients in respect of how we manage Confidential Information including client data.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your data.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
Confidential Information means all information relating to the contracted project, whether in writing, pictorially, in machine readable form or orally or by observation during a party’s visits to the other party’s business premises, including but not limited to, financial information, know-how, processes, ideas inventions (whether patentable or not), schematics, trade secrets, technology, customer lists (potential or actual) and other customer related information, recipient information, sales statistics, market intelligence, marketing and other business strategies and other commercial information of a confidential nature.
The Red Fox Group will only use the Confidential Information of our clients for the purpose of conducting contracted projects. The Red Fox Group will treat client Confidential Information with at least the same degree of care and protection as it would use with respect to its own information.
Sourcing Additional Information
The Red Fox Group regularly sources additional information for its clients and this is obtained in many ways including interviews, correspondence, by telephone, by email, from media and publications, from online and other publicly available sources and from other third parties.
We collect additional data for the primary purpose of providing our contracted services to clients. We will only use this additional client information for secondary purposes closely related to the primary purpose, and only after authorisation is given from the client.
When we collect additional data we will, where appropriate and where possible, explain to clients why we are collecting the information and how we plan to use it.
In some circumstances The Red Fox Group may be provided with information by third parties to assist with contracted projects. In such a case we will take reasonable steps to ensure that clients are made aware of the information provided to us by the third party as it relates to the contracted project.
Disclosure of Confidential Information
The Red Fox Group will not disclose any of the Confidential Information to any person and will not use the Confidential Information for any purpose other than the contracted project, without the prior written consent of its client.
Security of Confidential Information
The Red Fox Group will take all necessary steps and precautions to protect clients Confidential Information against unauthorised access and not to divulge any such information or any information derived therefrom to any third person.
The Red Fox Group will limit the use of and access to a clients Confidential Information to its employees involved in the contracted project and shall cause such employees to comply with the obligations set out in contracted agreements.
All confidential information including personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
Disposal of Confidential Information
When Confidential Information is no longer needed for the purpose for which it was obtained, The Red Fox Group will take reasonable steps to destroy or permanently de-identify confidential information. However, client files will be stored securely and will be kept by The Red Fox Group for a minimum of 7 years.
The Red Fox Group will notify clients in writing immediately upon the occurrence of any unauthorised release of Confidential Information or other breach of contracted agreements.
Maintaining the Quality of Client Information
It is an important to The Red Fox Group that our client information is up to date. We will take reasonable steps to make sure that all information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
The Red Fox Group
a: 40 Stephenson Street, Cremorne, VIC 3121